Support Policy

Support Limitations

  • We do not provide instant ticket support, responses may take up to 48 hours. If you are having any issues please consult our documentation page.
  • We are not required to provide support to customers who have ignored the resource dependencies list.
  • We can not provide in-game support to local (LAN) servers (run off a personal computer)

Support Security

  • Plot Roads support may request your product key or email address. This is to prove that you purchased the resource. If you can not supply the product key or your email address affiliated with the purchase, we may not be able to assist you.